Privacy Policy

Introduction

At Taychizaq, we understand that your privacy matters deeply. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, use our investment education services, or interact with our platform. We're committed to transparency about our data practices and ensuring you have control over your personal information.

This policy applies to all users of our services, whether you're browsing our educational content, participating in our learning programs, or engaging with our investment principles resources. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Name, email address, and contact details when you sign up for our services
• Learning preferences and educational background for personalized content
• Communication preferences and feedback you share with us
• Payment information when you enroll in premium learning programs
• Professional background and investment experience for tailored educational content

Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

• IP address, browser type, and device information
• Pages visited, time spent on our site, and navigation patterns
• Referring websites and search terms used to find our content
• Technical data about your interaction with our educational materials

How We Use Your Information

Your information helps us provide better educational services and personalized learning experiences:

Educational Content Enhancement

We analyze how users interact with our investment education materials to improve content quality and relevance. This helps us understand which topics resonate most with learners and where we can enhance our educational approach.

Information Sharing and Disclosure

We respect your privacy and don't sell your personal information to third parties. However, we may share information in specific circumstances:

Service Providers

We work with trusted third-party service providers who help us deliver our educational services. These include email service providers, payment processors, and educational technology platforms. All service providers are bound by strict confidentiality agreements and can only use your information to provide services on our behalf.

Legal Requirements

We may disclose information when required by law, such as responding to court orders, legal processes, or government requests. We'll notify you of such requests unless legally prohibited from doing so.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity. We'll provide notice before your information becomes subject to a different privacy policy.

Your Privacy Rights

You have several rights regarding your personal information:

Exercising Your Rights

To exercise any of these rights, contact us using the information provided below. We'll respond to your request within 30 days and may ask you to verify your identity before processing your request. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.

Data Security and Protection

We take data security seriously and implement multiple layers of protection:

Technical Safeguards

• SSL encryption for all data transmission between your device and our servers
• Regular security audits and vulnerability assessments
• Secure hosting infrastructure with enterprise-grade protection
• Multi-factor authentication for administrative access
• Regular backup procedures with encrypted storage

Organizational Measures

• Staff training on data protection and privacy best practices
• Access controls limiting who can view personal information
• Regular review of data processing activities and security procedures
• Incident response procedures for potential data breaches

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

Account Information

We keep your account information while your account remains active and for up to 7 years after account closure for legal and business purposes.

Learning Progress Data

Educational progress and course completion records are retained for 5 years to support continuity of your learning journey and certification purposes.

Communication Records

Email communications and support interactions are kept for 3 years to maintain service quality and resolve any future inquiries.

Website Usage Data

Analytics and website usage information is typically retained for 2 years for service improvement purposes.

International Data Transfers

Our primary data processing occurs within Australia. However, some of our service providers may process data in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place:

• Adequacy decisions recognizing equivalent data protection levels
• Standard contractual clauses approved by relevant authorities
• Certification schemes ensuring appropriate data protection
• Binding corporate rules for multinational service providers

We regularly review these safeguards to ensure your information remains protected regardless of where it's processed.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

Essential Cookies

These cookies are necessary for our website to function properly. They enable basic features like page navigation, access to secure areas, and remember your login status.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us improve content and user experience. These cookies collect information anonymously.

Preference Cookies

These cookies remember your preferences and settings to provide a personalized experience, such as language preferences or customized content display.

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website functionality but won't prevent you from accessing our basic educational content.

Children's Privacy

Our services are designed for adults interested in investment education. We don't knowingly collect personal information from individuals under 18 years of age. If we become aware that we've collected information from someone under 18, we'll delete that information promptly.

Parents or guardians who believe their child has provided personal information to us should contact us immediately using the details provided below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll:

• Notify you via email if you have an account with us
• Display a prominent notice on our website
• Update the "Last Updated" date at the top of this policy
• Provide a summary of key changes when appropriate

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after changes indicates your acceptance of the updated policy.